South pole Jacket

We strive to ensure a smooth and reliable shopping experience. Our refund policy is designed to address instances where you may not receive your order due to shipping or fulfillment errors. Please review the details below.

1. Eligibility for Refund

Refunds will only be issued under the following circumstances:

• The item was never received by the customer due to shipping delays, carrier issues, or loss in transit.
• The tracking information confirms that the package was not delivered.

2. Non-Eligibility for Refund

• Items that have been successfully delivered and confirmed by the carrier’s tracking system.
• Customer dissatisfaction unrelated to non-receipt, such as a change of mind or dislike of the product, as we do not accept returns for those reasons.
• Incomplete or incorrect addresses provided by the customer, leading to delivery failure.

3. Refund Process

• If you have not received your order within 30 days of the expected delivery date, please contact us at info@sistersthriftstore.com with your order number and tracking details.
• Upon verification that the item was not delivered, a full refund will be issued to the original method of payment within 7 business days.

4. Claims Period

• Claims for unreceived merchandise must be submitted within 40 days of the order date. Claims outside this period may not be eligible for a refund.

5. Contact Us

For any inquiries regarding your order or this matter, please don’t hesitate to contact our customer service team, and we’ll be happy to assist you. info@sistersthriftstore.com